What to Expect?
When you call our office you will be directed to our referral desk where you will be asked several questions regarding your insurance. You will need to have your insurance card handy when you call the office. You will be asked questions such as:
- Insurance Type
- Contract/Member ID
- Client Name
- Client Date of Birth
- Insurance Holder Name
- Insurance Holder Date of Birth
- Primary Care Physician
If your child has Medicaid, please note that we can not make an appointment until we have received the Medicaid Referral from your child’s primary physician.
Once the insurance information is gathered the referral desk will ask about what you want to get out of your counseling experience. This will help us better understand you as a client and get you to the counselor that will best fit your needs.
When you come for your appointment please make yourself at home in our spacious lobby. Because our counselors handle their own scheduling you will not need to sign in at a front desk.
If you are attempting to make a referral from a physician's office please note the following:
- Please fax the referral and contact information to our office at (256) 217-4162.
- We will check their coverage and contact the client directly.
- Once they have made an appointment and been seen by one of our counselors, we will fax a summary of treatment goals (if release is signed).