What to Expect

When you call our office you will be directed to our scheduling desk
where you will be asked several questions regarding your mental
health needs and your insurance. You will need to have your
insurance card available when you call the office. You will be asked
questions such as:

• Insurance Type
• Contract/Member ID
• Client Name
• Client Date of Birth
• Insurance Holder Name
• Insurance Holder Date of Birth
• Primary Care Physician

If your child has Medicaid, please note that we can not make an
appointment until we have received the Medicaid referral from your
child’s primary physician.
**Please note: Alabama Medicaid is no longer accepted at our
Jacksonville location.

Once the insurance information is gathered, the scheduling desk will
ask about what you want to get out of your counseling experience.
This will help us better understand you as a client and get you to
the counselor that will best fit your needs.

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Check-In Procedure:

To Our Current Clients – We have a new check-in procedure when you
arrive for your appointments. With this new procedure, the parking
lot will be our “waiting room”. When you arrive for your
appointment, please complete the following steps:

1. Locate the sign on the front door of our
   office. Scan the QR code located on the sign with your
   smartphone
   (alternatively, you can visit this website:
   http://54.221.53.185).
2. Once you scan the code (or visit the website listed above),
   complete the form by filling in the
   client information (or your child’s
   information).
3. When prompted, type
   the access code located on the front door into
   the box.
4. Select your counselor.
5. Press “sign in”.
6. Return to your car and wait until your
   counselor comes out to greet you.

*Please note: Your counselor will come out to greet you. If your
counselor is more than 10 minutes late, please contact your
scheduler to notify them.

 

1. Escanea el código QR con tu teléfono inteligente o ve al sitio
   de internet a
   http://54.221.53.185
2. Complete el formulario utilizando la información del paciente o
   la información del menor de edad.
3. Escriba el código de acceso (código en la puerta) en el cuadro cuando se le solicite.
4. Seleccione a su consejero
5. Presione el botón “sign in”
6. Favor de regresar a su automóvil y esperar en el hasta que su
   consejero salga a encontrarle.

Si por alguna razón olvido el nombre de su consejero o no lo sabe,
favor de seleccionar el botón  “I don’t know”

Puede guardar este código en su teléfono.  Lo utilizara cada vez
que venga a una cita.  También podrá salir de su automóvil y habrá
una copia del código en la puerta, la cual podrá escanear cada vez
que venga.

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If you are attempting to make a referral from a physician’s office
please note the following:

• Please fax the referral and contact information to our office at
  (256) 217-4162.
• We will check their coverage and contact the client directly.
• Once they have made an appointment and been seen by one of our
  counselors, we will fax a summary of treatment goals (if release
  is signed).