When you call our office you will be directed to our scheduling desk where you will be asked several questions regarding your mental health needs and your insurance. You will need to have your insurance card available when you call the office. You will be asked questions such as:
If your child has Medicaid, please note that we can not make an appointment until we have received the Medicaid referral from your child’s primary physician.
Once the insurance information is gathered, the scheduling desk will ask about what you want to get out of your counseling experience. This will help us better understand you as a client and get you to the counselor that will best fit your needs.
To Our Current Clients -
We have a new check-in procedure when you arrive for your appointments. With this new procedure, the parking lot will be our “waiting room”. When you arrive for your appointment, please complete the following steps:
*Please note: Your counselor will come out to greet you. If your counselor is more than 10 minutes late, please contact your scheduler to notify them.
Si por alguna razón olvido el nombre de su consejero o no lo sabe, favor de seleccionar el botón “I don't know”
Puede guardar este código en su teléfono. Lo utilizara cada vez que venga a una cita. También podrá salir de su automóvil y habrá una copia del código en la puerta, la cual podrá escanear cada vez que venga.
If you are attempting to make a referral from a physician's office please note the following: